5.1. You may cancel Your order at any time prior to Your order being delivered (provided Your order is still listed as pending on the Site) by telephoning (+356) 21663762 during normal office hours or sending us an email at firstname.lastname@example.org . This method of cancellation incurs no administration fee and You will be entitled to a full refund.
5.2. Once Your order is no longer listed as pending on Your account page on the Site, this means that the order is being dispatched (or has already been delivered to You) and that therefore, the order cannot be changed. However, certain goods may still be returned to us in the manner described below.
5.3. Subject to the provisions of Clause 5.4, if You are contracting as a consumer, You may cancel the Sale Contract at any time within 14 days beginning from the day after You receive the goods. You are to return the goods at the address indicated in Clause 16.1. You will be responsible for the payment of any costs that may arise when returning the goods to Us. After such fourteen (14) day period, You shall be deemed to have irrevocably accepted the goods purchased from this Site, if not previously accepted. To the fullest extent permitted by law, and subject to any legal guarantee, after such acceptance, You shall have no right to reject the products for any reason or to revoke acceptance.
5.4. The right granted to You, as a consumer, pursuant to Clause 5.3, does not apply to:
(a) those goods which are liable to deteriorate or expire rapidly;
(b) sealed goods which are not suitable for return due to health protection or hygiene reasons and were unsealed after delivery; or
(c) made to measure or personalised goods.
5.5. Further to Clauses 5.2, 5.3 and 5.4, if You are a consumer, You may choose to withdraw from the Sale Contract by filling out the model withdrawal form, as provided in the law, that is available at [insert link to model form on website] or by contacting us at email@example.com . You are to return the goods at the address indicated in Clause 16.1, or by phoning us by using number (+356) 21663762 during normal office hours where You will be guided on how to return the goods back to us.
5.6. In case of cancellation of a Sale Contract under Clause 5.3 above, You will be entitled to a full refund of the price paid provided that the goods in question are returned in their original packaging (if any), are in perfect condition and are not goods listed in Clause 5.4. If any goods are returned damaged or spoiled in any way whatsoever, We reserve the right to hold You liable for the diminished value of the goods resulting from the handling of the goods and, consequently, You will not receive a full (or any) refund of the price paid.
5.7. If You are contracting as a consumer, You will also benefit from the statutory legal guarantee according to applicable law.